Privacy Policy

Last Updated: January 2026

At vb89, we are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and integrity. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights as a user of our platform.

1. Introduction

This Privacy Policy applies to all users of the vb89 platform, accessible at https://vb89.onl. By registering an account, making a deposit, or otherwise using our services, you agree to the collection and use of your information as described in this policy. If you do not agree with the terms set out here, please discontinue your use of vb89 immediately.

We process personal data in accordance with applicable data protection legislation and industry best practices. Our privacy practices are designed to give you meaningful control over your information while allowing us to deliver a safe, seamless, and enjoyable betting experience to players across Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna.

2. Information We Collect

We collect two broad categories of information: information you provide directly to us, and information collected automatically when you interact with our platform.

Information You Provide Directly

• Full name, date of birth, and national identification details required for account verification (KYC).
• Contact information including email address and mobile phone number (used for account communications and OTP verification).
• Financial information such as your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit amounts, and withdrawal history.
• Any correspondence you send to our support team, including queries, complaints, or feedback.

Information Collected Automatically

• Device and browser information, including IP address, operating system, browser type, and screen resolution, collected to ensure compatibility and security.
• Betting and gaming activity logs, including session durations, wager amounts, game selections, and win/loss records, used to personalise your experience and comply with responsible gaming obligations.
• Cookies and similar tracking technologies (see Section 6 for full details).

3. How We Use Your Information

vb89 uses the information we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described below without your explicit consent.

• To create and manage your vb89 account, including identity verification (KYC) as required.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely.
• To personalise your gaming and sports betting experience, including cricket betting recommendations, slot suggestions, and promotional offers tailored to your preferences.
• To send you essential account-related communications, including security alerts, transaction confirmations, and policy update notices.
• To monitor for fraud, money laundering, and other unlawful activity in compliance with applicable laws.
• To fulfil our responsible gaming obligations, such as identifying patterns of excessive play and applying self-exclusion measures where needed.

4. Payment Data & Financial Information

When you make a deposit or request a withdrawal on vb89, your financial transaction details are transmitted through encrypted, industry-certified payment gateways. We do not store full card numbers, bKash PINs, Nagad PINs, or equivalent sensitive authentication credentials on our servers.

5. Data Sharing & Disclosure

vb89 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following strictly limited circumstances:

• Service providers and technical partners (such as payment processors, KYC verification services, and cloud infrastructure providers) who assist us in operating the platform — these parties are contractually bound to confidentiality and are prohibited from using your data for their own purposes.
• Law enforcement or regulatory authorities where we are legally required to disclose information, for example in response to a valid court order or government investigation.
• In the event of a merger, acquisition, or asset sale involving vb89, in which case affected users will be notified before their personal data is transferred to a new controlling entity.

In all cases, we apply the principle of data minimisation — sharing only the minimum information necessary to fulfil the stated purpose.

6. Cookies & Tracking Technologies

vb89 uses cookies and similar technologies (such as local storage, pixel tags, and session tokens) to operate and improve our platform. Cookies allow us to remember your login session, language preference, and betting history within a single visit, which is essential for a seamless experience.

You may configure your browser to block or delete cookies at any time; however, doing so may affect the functionality of certain features on vb89. We do not use third-party advertising cookies or cross-site tracking networks. Analytics cookies, if used, are deployed strictly for internal performance measurement and are not shared with advertising partners.

7. Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically, account information and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering (AML) and financial record-keeping obligations.

Once the retention period has expired and no legal obligation requires further storage, we securely delete or anonymise your data so that it can no longer be linked back to you as an individual.

8. Your Data Rights

As a user of vb89, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 13.

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data.
• Right to Object: You may object to us using your data for direct marketing or profiling purposes at any time.

9. Data Security

vb89 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, hashed and salted storage of passwords and authentication tokens, access controls limiting data visibility to authorised personnel only, and regular security audits and penetration testing.

While we apply industry-standard safeguards, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected users promptly and take all reasonable steps to mitigate harm.

10. Third-Party Links & External Services

The vb89 platform may reference or integrate with third-party services such as payment providers (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and streaming services for live sports. These third parties operate under their own independent privacy policies. vb89 is not responsible for the data practices of third-party providers, and we encourage you to review their respective privacy notices before sharing any personal information with them.

11. Age Restriction & Protection of Minors

vb89 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. As part of our KYC (Know Your Customer) process, all users are required to provide proof of age before deposits or withdrawals are permitted. Any account found to be held by a person under 21 will be suspended immediately and all associated funds handled in accordance with our Terms and Conditions.

12. Changes to This Privacy Policy

vb89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or data processing practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of vb89 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vb89 handles your personal data, please do not hesitate to reach out to our dedicated privacy and support team. We aim to respond to all data-related queries within 5 working days.

Email: [email protected] — Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.

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